Winchester SXP Trigger Problems - Customer Service
Posted: Wed Mar 01, 2017 12:03 pm
New to these boards. Looking for suggestions. In December I purchased a SXP Defender. After the first range session I disassembled it to thoroughly clean and check. I discovered that the hammer and sear were not aligned. The sear was only catching about 60% of the hammer knotch. So, I called Winchester. They, of course, wanted me to ship the whole firearm to them, vs. just the trigger group. I did so and they received it on December 16th. Here we are, 2 1/2 months later and a new trigger group is STILL on back order. I've called Customer Service twice and they were no help other than to tell me what I already new....the part is on backorder. So why would it take SO long to get a trigger group for a production gun? I won't buy any argument about it having to come from Turkey. I've received items from England in 4 DAYS. Anybody else experienced this trigger issue? Anybody looked to see if they have that issue? Any comments on Customer Service? Winchester/Browning seems to be reluctant to provide an email address, at least I couldn't find anything, so I can't send email enquiries. I'm VERY disappointed and getting a little irritated at this point. Somebody calm me down.
Thanks
Thanks